#technical-help
Include server, local time, exact error and steps to reproduce. Check Nexus Pulse first for a known outage.
PLAYNEXUS / SUPPORT ROUTER
RIGHT ISSUE.
RIGHT CHANNEL.
Start with the live dashboard, then send the smallest useful set of facts through the official Discord route. Never send credentials.
01 / CHOOSE A ROUTE
Help us resolve it cleanly.
/report
Send the player name or Steam64, server, time and concise facts. Evidence stays private; do not start a public accusation.
#appeals-info
Follow the private report flow once and keep the returned case ID. Duplicate public posts do not accelerate review.
Private Discord support
Reconnect once, then provide the Tebex transaction reference and affected Steam account privately. Never publish a receipt.
Tebex checkout route
Use the support and purchase terms shown by Tebex, then notify PlayNexus privately so entitlement state can be reconciled.
Private Discord support
State whether the request concerns Discord linking, Steam identity, telemetry, a report, claim or purchase. Identity verification may be required.
02 / SECURITY LINE
We never need the keys to your account.
- No Steam or Discord password.
- No Steam Guard or recovery code.
- No Discord bot or user token.
- No payment card details in Discord.
SERVER ENDPOINT
client.connect duo1.playnexus.gg:28015OFFICIAL STOREplaynexus.tebex.io
SERVICE STATUSNexus Pulse